Shipping & Return
- MingsCup

- Nov 20, 2022
- 2 min read
Updated: Jul 12
Shipping
Processing Time
Orders are typically prepared and shipped within 3–5 business days after payment is received.
Because many of our jewelry pieces are handmade or one of a kind, processing times may occasionally vary. If there is any unexpected delay, we'll let you know as soon as possible.
Shipping
We currently ship within the United States.
Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.
For larger or fragile items, local pickup may be available when applicable.
Packaging
Every order is carefully packaged with the same attention and intention that goes into selecting or creating each piece.
Every order is carefully packaged with the same attention and intention that goes into selecting or creating each piece. Whether handmade jewelry or thoughtfully curated objects, we hope every package feels calm, personal, and ready to be enjoyed.
Returns & Exchanges
We hope you love your purchase. If something isn't quite right, we're happy to help.
Return Window
Returns are accepted within 14 days of delivery.
Items must be:
Unworn and unused
In their original condition
Returned with all original packaging and complimentary items (including gift box, jewelry pouch, care card, thank-you card, polishing cloth if included, and any other items originally sent)
Returns that are incomplete or missing original contents may be subject to a partial refund.
Return Shipping
Buyers are responsible for return shipping costs unless the item arrives damaged, defective, or we made an error with your order.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
Earrings
Teacups and other drinkware that come into contact with food or beverages
Large or fragile décor pieces may also be final sale unless they arrive damaged.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of both the item and the packaging.
We'll work with you to make it right.
Exchanges
Because many of our pieces are one of a kind, exchanges may not always be possible.
If an exchange is available, we'll gladly discuss the options with you.
Refunds
Once your return has been received and inspected, refunds will be issued to your original payment method within 5–7 business days.



Comments