Shipping & Return

Shipping

Processing Time

Orders are typically prepared and shipped within 3–5 business days after payment is received.

Because many of our jewelry pieces are handmade or one of a kind, processing times may occasionally vary. If there is any unexpected delay, we'll let you know as soon as possible.

Shipping

We currently ship within the United States.

Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.

For larger or fragile items, local pickup may be available when applicable.

Packaging

Every order is carefully packaged with the same attention and intention that goes into selecting or creating each piece.

Whether handmade jewelry or thoughtfully curated objects, we hope every package feels calm, personal, and ready to be enjoyed.

Returns & Refunds

At Quiet Stone Studio, we hope every piece brings a little more beauty and quiet to your everyday life. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns within 14 days of delivery.

To be eligible for a refund, items must be:

• Unworn and unused

• In their original condition

• Returned with all original packaging and included materials, such as the jewelry pouch, care card, thank-you card, gift box (if applicable), and polishing cloth (if included)

• 
  

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

Please include clear photos of the item and its packaging. Once confirmed, we will provide a prepaid return shipping label at no cost to you.

Return Shipping

For returns requested for reasons other than damage, defects, or seller error, buyers are responsible for return shipping costs.

Restocking Fee

A 10% restocking fee applies to returned orders valued over $100 USD, unless the return is due to our error or the item arrived damaged or defective.

Non-Returnable Items

For hygiene reasons, earrings cannot be returned unless they arrive damaged or defective.

Some carefully curated home objects may have different return conditions due to their nature. Any exceptions will be clearly stated on the individual product page.

Questions

If you have any questions before placing your order, please don't hesitate to contact us. We're always happy to help.